Returns & Refunds Policy

1. Return Eligibility

We offer returns and refunds to ensure your satisfaction. Here's what you need to know:

• 7-day window for standard items from delivery
• 14-day window for electronics and appliances
• 30-day window for defective or damaged items
• Items must be in original condition and packaging
• All accessories must be included
• Proof of purchase required

2. Non-Returnable Items

The following items cannot be returned:

• Consumables (food, cosmetics, medications, personal hygiene)
• Clearance or final sale items
• Personalized or custom-made products
• Items with evidence of misuse or damage
• Items purchased outside return window
• Downloaded digital content

3. How to Initiate a Return

1. Go to your Account → Orders
2. Find the order containing the item to return
3. Click "Return" next to the item
4. Select the reason for return
5. Authorize return pickup or print shipping label
6. Our agent will arrange collection from your address

4. Return Process

5. Refund Timeline

6. Partial Returns

If your order contains multiple items, you can return only the items you need:

• Remaining items continue to ship normally
• Refund processed only for returned items
• Shipping costs may apply for partial returns

7. Return Shipping

• Free pickups for items within 7 days of delivery
• Paid return for items beyond return window
• We arrange pickup at no cost (included in refund)
• Or print label and drop at nearest service center

8. Exchange Policy

For different size/color of same product, you can exchange without return charges if within 7 days.

9. Cancellation vs. Return

10. Contact Us

Questions about returns? Contact our support:
Email: support@qosx3.space
Phone: +91-1234-567-890
WhatsApp: Available 24/7